Privacy Policy

Effective Date: 11/15/25
Last Updated: 11/19/25

This Privacy Policy explains how The Wizard Hideout LLC (“Owner”), Stay and Play Management LLC (“Manager”), and all affiliated brands (“we,” “us,” or “our”) collect, use, protect, and handle your information when you visit our website, join our waitlist, contact us, or book a stay.

By accessing our website or making a reservation, you agree to the practices described in this Privacy Policy.

1. Information We Collect
1.1 Information You Provide
We may collect personal information that you voluntarily provide, including:
Name
Email address
Phone number
Booking details (dates, number of guests, preferences)
Payment information (processed securely via Hospitable’s payment partners)
Messages or inquiries you submit
Waitlist or newsletter sign-up information

1.2 Payment Information
We do not store or access your full credit card details.
All payments are processed securely through third-party payment providers integrated with Hospitable.

1.3 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages viewed
Referring website
Date and time of visits
Cookies and analytics data

1.4 Third-Party Sources
We may receive limited information from:
Airbnb (if applicable)
VRBO (if applicable)
Email service providers (such as ActiveCampaign, Mailchimp, or similar)
Social media platforms used for marketing

2. How We Use Your Information
We use the information we collect for purposes including:
Processing and managing reservations
Sending booking confirmations and check-in instructions
Communicating with guests before, during, and after their stay
Responding to inquiries
Providing customer support
Managing our waitlist and email communications (only if you opt in)
Improving website performance and guest experience
Detecting or preventing fraud
Complying with legal obligations
We do not sell your personal information.

3. Sharing Your Information
We may share your information with trusted third parties who assist with:
Property management
Website hosting (LeadPages)
Payment processing
Email communication
Maintenance or onsite services
Analytics and website performance
These parties are only given the information necessary to perform their services.
We may also disclose information if required:
By law
For legal requests or court orders
To protect guests, property, or business operations

4. Marketing Communications
If you opt in (e.g., join our waitlist or newsletter), we may send emails about:
Availability announcements
Updates about The Wizard Hideout
Promotions or special offers
New features or experiences
You may unsubscribe from these emails at any time by using the link included in each email.

5. Data Security
We take reasonable measures to protect your information, including:
Encryption where appropriate
Secure website hosting
Limited access to sensitive information
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

6. Data Retention
We retain personal data only as long as necessary to:
Manage bookings and communication
Comply with legal, tax, and accounting requirements
Resolve disputes
Improve operations
If you request deletion, we will remove information that is not legally required to be retained.

7. Cookies & Tracking
Our website may use cookies or similar technologies to:
Improve website functionality
Store preferences
Conduct analytics
Support marketing efforts
You may disable cookies in your browser settings, but certain features may not function properly.

8. Your Rights
Depending on your location, you may have rights to:
Access your personal data
Request correction
Request deletion
Opt out of marketing
Request a copy of your data
Limit certain types of data processing
To exercise these rights, contact us at:
jared at thewizardhideout dot com

9. Children’s Privacy
Our website and rental property are not intended for children under 18.
We do not knowingly collect data from minors.
If information from a child is accidentally submitted, we will delete it promptly.

10. Third-Party Links
Our website may link to third-party websites.
We are not responsible for their privacy practices.
We recommend reviewing their policies independently.

11. Updates to This Policy
We may update this Privacy Policy periodically.
The updated version will be posted with a new “Last Updated” date.
Your continued use of our website signifies acceptance of the updated policy.

12. Contact Us
For questions about this Privacy Policy or your personal data, contact:
The Wizard Hideout LLC
jared at thewizardhideout dot com